FlightCrewView

Privacy Policy

Last updated: November 22, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Service.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Flight Crew Apps, LLC, 1650 N. Francisco Ave., Chicago, IL 60647. For the purpose of the GDPR, the Company is the Data Controller.
  • Application means the software program provided by the Company downloaded by You on any electronic device, named Flight Crew View
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Account means a unique account created for You to access our Service or parts of our Service.
  • Website refers to Flight Crew View, accessible from https://www.flightcrewview.com
  • Service refers to the Application or the Website or both.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.For the purpose of the GDPR, Service Providers are considered Data Processors.
  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Personal Data is any information that relates to an identified or identifiable individual.For the purposes for GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.For the purposes of the CCPA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
  • Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.
  • Business, for the purpose of the CCPA (California Consumer Privacy Act), refers to the Company as the legal entity that collects Consumers’ personal information and determines the purposes and means of the processing of Consumers’ personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers’ personal information, that does business in the State of California.
  • Consumer, for the purpose of the CCPA (California Consumer Privacy Act), means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.
  • Sale, for the purpose of the CCPA (California Consumer Privacy Act), means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer’s Personal information to another business or a third party for monetary or other valuable consideration.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Mobile device info (platform/OS version/etc)
  • Usage Data

Usage Data
Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

  • Google
  • Apple
  • Microsoft (Entra) SSO

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

For Microsoft (Entra) SSO: authentication takes place on Microsoft pages; we do not receive or store your company password.

Information Collected while Using the Application
While using Our Application, in order to provide features of Our Application, We may collect, with your prior permission:

  • Information regarding your location
  • Pictures and other information from your Device’s camera and photo library

We use this information to provide features of Our Service, and to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings. You can also enable or disable location services when You use Our Service at any time, through Your Device settings.

Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. Learn more about cookies: All About Cookies.

We use both session and persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    • Type: Session Cookies
    • Administered by: Us
    • Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies
    • Type: Persistent Cookies
    • Administered by: Us
    • Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
    • Type: Persistent Cookies
    • Administered by: Us
    • Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
  • Tracking and Performance Cookies
    • Type: Persistent Cookies
    • Administered by: Third-Parties
    • Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.

Use of Your Personal Data
The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.

We may share your personal information in the following situations:

  • With Service Providers: to host, secure, support, analyze, and deliver the Service.
  • For business transfers: in connection with a merger, acquisition, or sale of assets.
  • With affiliates: who must honor this Privacy Policy.
  • With business partners: only to provide features you’ve requested.
  • With other users: if you post or share in public areas (e.g., Crew Chat)

 

Retention of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Where required for international transfers, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards with our service providers.

Disclosure of Your Personal Data

Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Requests from an employing airline (how we handle them)

We disclose user data to an employing airline only when:

  1. we are legally required to do so,
  2. the user gives explicit, verifiable consent, or
  3. if in the future we operate under a written enterprise agreement with that airline that expressly authorizes a narrowly scoped disclosure for a defined investigation.
    • We do not currently operate under any enterprise agreements with this authorization. If this changes, we will update this policy.

When we receive a request, we follow a process such as:

  • Verify the requester (identity, role, authority via official channels).
  • Require written scope (who, what, date range; no open-ended asks).
  • Legal/contract check (ensure a valid basis; decline if not).
  • Minimum necessary (only the data needed; no bulk or ongoing access).
  • Internal approval (designated security lead/Founder approves; support cannot).
  • Secure transfer (encrypted delivery; marked confidential).
  • Logging (we record request, basis, scope, and what was disclosed; retained 24 months).
  • User notice where lawful; if prohibited, we delay notice until permitted.
  • We may decline overbroad, unsupported, or informal requests.

This overview describes our general approach and does not create contractual obligations.

We do not provide passwords or direct system access, and we do not enable real-time monitoring or “backdoor” access.

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Data Retention / Retention of Your Personal Data

  • Account and flight logs: We retain your account information and flight log data for as long as your account is active. If you close your account or request deletion, we delete your personal data from our active systems within 30 days.
  • Operational logs: Application/security logs are kept on active systems for 180 days and may be archived thereafter.

Backups (disaster recovery only)

  • We maintain encrypted backups of our production systems for disaster recovery and security purposes.
  • Long-term backups are stored in AWS object storage and remain encrypted at rest; they are not used for active processing, are not readily searchable, and cannot be edited on an individual basis.
  • Our current backup schedule is daily backups for 180 days, followed by monthly backups that may be retained for an extended period.
  • When you request deletion, your data is removed from active systems; the same data may continue to exist in backup archives until those backups age out and are overwritten. We will not restore a backup solely to delete specific data. If we must restore from a backup (e.g., to recover from an outage), we will re-apply deletion requests to the restored environment as soon as practicable.
  • Backups are used only to restore service after an outage or data-loss event; we do not mine or process backup data for analytics or marketing.

Legal holds and obligations

  • We may preserve certain records if required by law, regulation, or to investigate security incidents. We minimize what we keep and for how long.

Detailed Information on the Processing of Your Personal Data
Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.

Analytics
We may use third-party Service providers to monitor and analyze the use of our Service.

  • Google Analytics
    • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
    • For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
  • Firebase

Email Marketing
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may use Email Marketing Service Providers to manage and send emails to You.

Payments
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Usage, Performance, and Miscellaneous
We may use third-party Service Providers to provide better improvement of our Service.

  • AWS
    • AWS provides long-term encrypted backup storage for our databases and application files (disaster recovery only). AWS may process storage/service log metadata (e.g., object access logs, IP, timestamps) to operate and secure the service. Backups stored with AWS are encrypted at rest and transferred over TLS.
    • The information gathered by AWS is held in accordance with its Privacy Notice: https://aws.amazon.com/privacy/
  • ClickUp
    • ClickUp is a project management and issue tracking service operated by Mango Technologies, Inc. (ClickUp).
    • We use ClickUp to manage bugs, feature requests, and support follow-ups. ClickUp may process task/ticket content, comments, attachments, and related metadata.
    • We avoid storing customer personal data in ClickUp; if limited data (e.g., a log snippet or support excerpt) is included to investigate an issue, it is used only for that purpose and deleted or redacted when the task is closed.
    • ClickUp’s Privacy Policy: https://clickup.com/privacy
  • Cloudflare
    • Cloudflare is a content delivery and security service (CDN, WAF/DDoS, DNS) operated by Cloudflare, Inc.
    • Cloudflare may collect information from your device and about requests to our Service (e.g., IP address, system configuration, and request metadata) to provide performance and security features.
    • The information gathered by Cloudflare is held in accordance with its Privacy Policy: https://www.cloudflare.com/privacypolicy/
  • DigitalOcean
    • DigitalOcean provides our hosting and managed database infrastructure. The service is operated by DigitalOcean, LLC.
    • DigitalOcean may process service logs and related metadata in order to deliver and secure the infrastructure we use.
    • The information gathered by DigitalOcean is held in accordance with its Privacy Policy: https://www.digitalocean.com/legal/privacy-policy
  • FreshDesk
    • FreshDesk is a customer support software. The service is operated by Freshworks, Inc.
    • FreshDesk service may collect information from Your Device.
    • The information gathered by FreshDesk is held in accordance with its Privacy Policy: https://www.freshworks.com/privacy/
  • GitHub
    • GitHub hosts our private source-code repositories and CI/CD workflows. The service is operated by GitHub, Inc.
    • GitHub may process organization/account identifiers, commit metadata (e.g., author name and email), and build logs to operate the service.
    • We do not store customer personal data in GitHub and instruct staff not to include user data in code, issues, or build logs.
    • The information gathered by GitHub is held in accordance with its Privacy Statement: https://docs.github.com/en/site-policy/privacy-policies/github-privacy-statement
  • Google/Firebase
    • We use the following products from Google
      • Google Workspace (email)
      • Google Places
      • Firebase (authentication, tokens, push notifications, analytics, and crash reporting)
    • The information gathered by Google is held in accordance with the Privacy Policy of Google: https://www.google.com/intl/en/policies/privacy/
  • Sentry
    • Sentry is an application monitoring and error tracking service operated by Functional Software, Inc. (Sentry). We use Sentry to monitor PHP crashes, errors, and related server logs for diagnostics.
    • Sentry may receive error details and diagnostic information (such as stack traces, request metadata, and IP address) to help us investigate and resolve issues.
    • The information gathered by Sentry is held in accordance with its Privacy Policy: https://sentry.io/privacy/ (Sentry is a registered trademark of Functional Software, Inc.: https://sentry.io/legal/)
  • Slack
    • Slack is a team messaging and collaboration service operated by Slack Technologies, LLC (Salesforce).
    • We use Slack for internal communications related to operations and support. Slack may process message content, files/attachments, user profile info, and workspace metadata (e.g., timestamps, channel IDs) to operate the service.
    • We avoid storing customer personal data in Slack; if limited data is temporarily included for troubleshooting, it is used only to provide support and is deleted or redacted when no longer needed.
    • Slack’s Privacy Policy: https://slack.com/trust/privacy/privacy-policy

Crew Chat
Crew Chat is a messaging service that You can use to communicate with other Users in the app. Individual messages are logged, but are not actively monitored or moderated. We use a third-party Service provider to administer that service:

  • Stream
    • Stream is a messaging service operated by Stream.io, Inc.
    • Stream service does not collect and use personally-identifiable information on their own; however, we provide your display name and profile photo to display within our Service. Stream also logs all messages as our processor for the sole purpose of delivering Crew Chat.

External Aviation & Weather Data Sources (non-personal)

We ingest operational aviation and weather data from the providers below to power Flight Crew View features (e.g., flight status, delay programs, METAR/TAF, radar). These feeds are server-to-server into our systems; we do not send your personal data to these providers.

  • FlightAware (Firehose)
    • We receive real-time flight and airport operations data to enrich flight status and operational features. Data flows inbound to our servers only.
  • Federal Aviation Administration (FAA – SWIFT)
    • We ingest ground delay programs, ground stops, EDCTs, and related operational notices. Government operational data; non-personal; server-to-server.
  • NOAA (METAR/TAF)
    • We cache and display weather observations and forecasts from NOAA. Public-domain data; non-personal; server-to-server.
  • Vaisala Xweather
    • We license certain weather products (e.g., radar tiles, current conditions, 10-day forecast). Where feasible, we proxy these assets through our domain. If any asset is loaded directly from Xweather’s CDN in your browser, Xweather may receive your IP address, User-Agent, and request metadata solely to deliver that content. We do not permit advertising or tracking on our behalf.

Operational aviation and weather information displayed in the app is informational only and not for operational decision-making; please see our Terms and Conditions for the full disclaimer.

Third-Party Logbook Integration

  • Use of the Flight Crew View Logbook API and other logbook integrations
    • We provide a Logbook API and use other methods, such as the Logten API, that allow third-party logbook applications to access your flight schedules and transfer flight data from Flight Crew View into their own systems, with your permission.
  • Types of Data Collected and Shared
    • When you authorize a third-party logbook application to access your data via our Logbook API or other methods, the following types of data may be shared:
      • Flight Data: Information related to your flight schedules, including flight numbers, departure and arrival airports, times, aircraft types, and crew details.
      • User Data: Identifiers such as names or IDs that are a part of your crew list.
  • Additionally, we may collect the following information about the third-party logbook applications:
    • Logbook Application Data: Information about the logbook applications, including application name, version, and connection logs.
    • Connection Data: Information about the API requests made by the logbook applications, including timestamps, IP addresses, and request details.
  • How Data is Used
    • The data shared with third-party logbook applications is used to:
      • Facilitate the transfer of your flight data to the authorized logbook applications.
      • Ensure the accurate and up-to-date logging of your flight data in third-party systems.
  • The data collected about the logbook applications and their connections is used to:
    • Monitor and analyze the usage of our API to enhance its performance and security.
    • Ensure compliance with our API usage policies and detect any unauthorized access or misuse.
  • User Consent
    • By authorizing a third-party logbook application to access your data, you consent to the sharing of your flight data as described in this section. If you have any questions or concerns about the use of our Logbook API or other methods used to share your schedule with logbooks, please contact us at support@flightcrewview.com.
  • Data Security
    • We take the security of your personal data seriously. The data shared via our Logbook API and other methods are transmitted over secure channels and stored in accordance with industry-standard practices to protect it from unauthorized access, disclosure, alteration, or destruction.
  • Third-Party Responsibilities
    • Third-party logbook applications that we support are required to handle your data in accordance with their own privacy policies and applicable data protection laws. We are not responsible for the privacy practices of these third-party applications. We encourage you to review the privacy policies of any third-party logbook applications you authorize to access your data.
  • Revoking access
    • You may revoke a logbook application’s access at any time; future data will no longer be shared.
  • Audit
    • We maintain connection logs (timestamps, IP, and request metadata) for security and troubleshooting.

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:

  • Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
  • Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
  • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your Rights under the GDPR
The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

  • Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
  • Request correction of the Personal Data that We hold about You. You have the right to to have any incomplete or inaccurate information We hold about You corrected.
  • Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
  • Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
  • Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
  • Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

Exercising of Your GDPR Data Protection Rights
You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

Social Media Pages & Messaging

We operate pages on Facebook, Instagram, TikTok, X (Twitter), and YouTube (collectively, “Social Pages”). When you visit or interact with our Social Pages (e.g., like, comment, follow, send us a message), the relevant platform collects and processes your personal data according to its own privacy policy. We do not control those platforms’ technologies (cookies, trackers) or their retention practices.

  • What we receive from platforms. We may see your public profile information (e.g., handle, display name, comments) and aggregated analytics/“insights” about reach and engagement.
  • Direct messages to us. If you message us on a Social Page, we will process the content of that message to respond or to provide support. Please don’t send sensitive information via social messages; if needed, we’ll ask you to move the conversation to our support email.
  • Linking to your app account. We do not automatically link social handles to app accounts. If you ask for support via social, we may ask you to verify your app account details to help you.

Platform privacy policies: See each platform’s current policy for how they handle your data (Facebook/Instagram—Meta, TikTok, X, YouTube).

Facebook/Instagram Page Insights (EU/UK visitors)

For our Facebook or Instagram pages, we receive anonymized/aggregated “Page Insights” about visits and interactions. For this limited processing, Meta and Flight Crew View act as “joint controllers” under Meta’s Page Insights terms. Meta is primarily responsible for fulfilling GDPR obligations for Page Insights (including transparency and data subject rights). You can exercise your rights directly with Meta or by contacting us and we will coordinate with Meta as required.

Promotions & Giveaways on Social

From time to time, we run promotions (e.g., gift card giveaways) on our Social Pages.

  • What we collect. Information you submit to enter (e.g., name, handle, email, eligibility confirmations).
  • How we use it. To administer the promotion (validate entries, contact winners, deliver prizes) and comply with applicable laws.
  • Rules prevail. Each promotion is governed by its official rules (linked where the promotion is announced).
  • Disclosure. Unless required by law or stated in the rules, promotions are not sponsored, endorsed, or administered by the social platforms.
  • Retention. We keep promotion entry data only as long as needed to administer the promotion and meet legal obligations, then delete it (typically within 180 days after the promotion ends).

Retention & Deletion (Social Interactions)

  • Messages or support requests you send to us via social are retained under our support/operations retention practices and then deleted.
  • We do not control how long the platforms keep your data on their services; please review each platform’s policy and settings to manage your information there.

CCPA Privacy

Your Rights under the CCPA
Under this Privacy Policy, and by law if You are a resident of California, You have the following rights:

  • The right to notice. You must be properly notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
  • The right to access / the right to request. The CCPA permits You to request and obtain from the Company information regarding the disclosure of Your Personal Data that has been collected in the past 12 months by the Company or its subsidiaries to a third-party for the third party’s direct marketing purposes.
  • The right to say no to the sale of Personal Data. We do not sell personal information and do not do interest-based ads. California residents can exercise their rights by emailing support@flightcrewview.com with “CCPA Request” in the subject.
  • The right to know about Your Personal Data. You have the right to request and obtain from the Company information regarding the disclosure of the following:
    • The categories of Personal Data collected
    • The sources from which the Personal Data was collected
    • The business or commercial purpose for collecting or selling the Personal Data
    • Categories of third parties with whom We share Personal Data
    • The specific pieces of Personal Data we collected about You
  • The right to delete Personal Data. You also have the right to request the deletion of Your Personal Data.
  • The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your Consumer’s rights, including by:
    • Denying goods or services to You
    • Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
    • Providing a different level or quality of goods or services to You
    • Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services.

Exercising Your CCPA Data Protection Rights
In order to exercise any of Your rights under the CCPA, and if you are a California resident, You can email us.

The Company will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonable necessary and with prior notice.

Do Not Sell My Personal Information
We do not sell personal information and we do not run interest-based advertising or retargeting on our services. 

Mobile Devices
Your mobile device may allow you to control certain app permissions (e.g., location, notifications) and privacy settings. You can stop collection of location information at any time by changing your device settings.

“Do Not Track” Policy as Required by California Online Privacy Protection Act (CalOPPA)
Our Service does not respond to Do Not Track signals.

However, some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.

Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

policies or practices of any third party sites or services.

Contact Us
If you have any questions about this Privacy Policy, You can contact us:

Security reports. If you discover a potential vulnerability, please contact security@flightcrewview.com . Our Vulnerability Disclosure Policy and security.txt are available on our Security & Privacy page.
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